SDR #363: Live Kick-Off: What You'll Learn!
June 15, 2026
AI Summary
5 min readThe Realities of Running a Service Department That Nobody Talks About
Chris Collins and his co-host Adam Hogie kicked off the first live episode of Service Drive Revolution with a blunt, unvarnished look at what 35 years in the car business has taught Collins about why most service departments struggle. The episode served as both a live show and a preview for the new SDR Academy, a paid membership community launching immediately after the broadcast. But the real substance was Collins walking through a list of hard-won observations about the industry—observations he believes are true "like the law of nature" but that most people in the business refuse to accept.
People Have to Want It
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What you'll learn
- 1 (00:38) **Show Launch & New Academy Announcement** - Chris Collins and Adam Hogie kick off the first live episode of SDR and announce the new Service Drive Revolution Academy, a paid membership community.
- 2 (05:41) **35 Years of Hard-Won Lessons: The Setup** - Chris introduces his list of observations from decades in the industry, warning that some truths are uncomfortable and may cause listeners to "shut down."
- 3 (11:57) **Lesson 1: People Have to Want It** - You cannot change people who don't want to change; trying to do so becomes counterproductive and even abusive.
- 4 (20:19) **Lesson 2: Management vs. Leadership** - Most people in the car business are managers, not leaders; true leadership is about creating followership around a shared mission, which is rare.
- 5 (24:13) **Lesson 3: Things Travel in Packs** - Problems are never isolated; a person or business with one issue (e.g., lateness, losing money) almost always has a cluster of related problems.
- 6 (27:51) **Lesson 4: Indifference is a Decision** - Not doing anything is as much of a choice as taking action, and it sends a strong signal.
- 7 (28:01) **Lesson 5: Mimetic Behavior in the Industry** - The car business is highly mimetic (follows the crowd), leading to adoption of fads like digital MPIs, tablets, and quick lube systems that often hurt profitability.
+ Full timestamped outline available in the app
Guests on this episode
Show Notes
In this episode of Service Drive Revolution #363, Chris, Hogi, and Adam make history by officially broadcasting the show completely LIVE on YouTube for the very first time! This unannounced launch marks the beginning of a brand-new chapter for Fixed Ops training, complete with real-time community interaction, unfiltered insights, and zero room for second-guessing.
The team breaks down how this new live format leads directly into the newly launched SDR Academy, a dedicated space designed to give managers, advisors, and dealers the exact tools they need to run high-profit departments. From personal development to hands-on shop strategies, Chris outlines why you need a week to apply what you learn and why waiting around for the "perfect moment" is costing you real money.
🔥 KEY TAKEAWAYS
- The Big Shift: Why the team decided to pull the trigger on going completely live on YouTube without giving anyone a heads-up.
- The 10-Minute Break Blueprint: Behind the scenes of how the new Wednesday schedule works, transitioning from the public show straight into the private Zoom academy.
- The Value of Application: Why spacing out deep core business training every other week gives your team the critical "saddle time" to execute what they learn.
- Bonus Leadership Training: Chris reveals plans for the off-weeks, focusing heavily on personal growth, mindset shifts, and leadership psychology.
- Building For Effect: Why high-performing service departments don't happen by accident, but through a committed, real-time community that holds you accountable.
- How to Gain Entry: Step-by-step info on how to join the On-Demand membership at chriscollinsinc.com and get access to the live Zoom calls.
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🛑 SDR Live Academy Online Training For Huge Results: https://sdr.chriscollinsinc.com/
🛑 Book your Profit Gap Analysis Now: https://calendly.com/byron-webster/30min
🛑 Best Selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
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