Service Drive Revolution with Chris Collins
Got a question for the show? Call us at 1-833-3-ASK-SDR! Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing customer pay sales and more, is all discussed here on Service Drive Revolution. All from the automotive industries #1 go-to guy for Fixed Operations; Chris Collins. Listen, and enjoy!
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Episodes (99)
SDR #368: It's Not Traffic... It's Your Techs!
Jul 20, 2026
SDR #367: 5 Dumb Things Service Managers Say
Jul 14, 2026
SDR #366: 3 Mistakes You're Making With Video Inspections
Jul 6, 2026
SDR #365: How Owning A Dealership Changed Me
Jun 26, 2026
SDR #364: What I Learned As A General Manager
Jun 22, 2026
SDR #363: Live Kick-Off: What You'll Learn!
Jun 15, 2026
SDR #362: How I Fix Broken Auto Dealerships
Jun 8, 2026
SDR #361: How I Mastered Dealership Financial Statements
Jun 1, 2026
SDR #360: How I Arguably Made The Best Advisor Training
May 25, 2026
SDR #359: How I Got In The Car Business Part 1
May 18, 2026
SDR #358: Viewer Q&A: Secret To Getting Promoted
May 11, 2026
SDR #357: YouTube Q&A: Your Top Comments Answered
May 4, 2026
SDR #356: Coaches Roundtable: Your Top Questions Answered!
Apr 27, 2026
SDR #355: Why Customer Retention is Your Best Marketing Strategy
Apr 20, 2026
SDR #354: Why Your Techs Quit & How To Motivate The Ones You Have (Part 2)
Apr 13, 2026
SDR #353: Why Your Technicians Are Quitting!
Apr 6, 2026
SDR #352: The AI Revolution in Fixed Ops: Unfair Advantage or Impending Doom?
Mar 30, 2026
SDR #351: The $50,000 Menu - Tips To Explode Your Service Drive Profits
Mar 23, 2026
SDR #348: What I Look For When Hiring A Service Performance Coach
Mar 2, 2026
SDR #347: Top 9 Reasons Service Managers Fail (And How to Avoid Them)
Feb 23, 2026
SDR #346: Most Shop Foremen Are Doing This Wrong (And It's Costing You Production)
Feb 16, 2026
SDR #345: Increase Your NPS Score!
Feb 9, 2026
SDR #344: Chris Collins Answers: Why Your Fixed Ops System Is Failing
Feb 2, 2026
SDR #343: Handling Difficult Customers in Fixed Ops the Right Way
Jan 26, 2026
SDR #342: Stop Blaming Communication: The System Is What's Broken
Jan 19, 2026
SDR #341: The Fixed Ops Leadership Mistakes Killing Service Department Profit
Jan 12, 2026
SDR #340: Your Fixed Ops Questions Answered: Scheduling, Walk-Arounds & Diagnostics
Jan 5, 2026
SDR #339: Why Top Leaders Set Goals Differently (Lessons from Taylor Swift)
Dec 29, 2025
SDR #338: Why Unapplied Labor Was Made By The Devil
Dec 22, 2025
SDR #337: Low Hanging Fruit For Quick Fixed Ops Profits!
Dec 15, 2025
SDR #336: Why Service Department Goals Fail!
Dec 8, 2025
SDR #335: The Biggest Problem in Auto Dealerships No One Wants to Fix
Dec 1, 2025
SDR #334: TOXIC SHOP CULTURE FIX: How to Reset Your Dealership & Win Back Your Technicians
Nov 17, 2025
SDR #333: Your Fixed Ops Questions Answered: Surviving Bad Bosses, Broken Systems & Service Drive Problems
Nov 10, 2025
SDR #332: Top Dog 2025 Roundtable: Fixed Ops Leadership Lessons from the Service Drive
Nov 3, 2025
SDR #331: Service Department Culture Mistakes: What's Destroying Your Fixed Ops Team (and How to Fix It)
Oct 28, 2025
SDR #330: Top 7 Service Advisor Pay Plan Failures
Oct 21, 2025
SDR #329: The Moneyball Secret Every Service Manager Needs to Know
Oct 13, 2025
SDR #328: How Great Leaders Keep Technicians and Advisors from Quitting
Oct 8, 2025
SDR #327: Are You Paying Your Techs Enough?
Oct 8, 2025
SDR #326: 7 Steps to Go from Service Manager to General Manager
Sep 22, 2025
SDR #325: Are YOU Ruining Your New Service Advisors?
Sep 15, 2025
SDR #324: What To Do When Customers Say, "NO!"
Sep 8, 2025
SDR #323: What Canada Does Better Than the U.S. (And It's NOT Poutine)
Sep 1, 2025
SDR #322: How Service Managers Get Fired
Aug 21, 2025
SDR #321: Benchmarks For Net-To-Gross, Hours Per RO & Ford Recalls
Aug 21, 2025
SDR #320: From Quick Lube Tech to Master Tech: The Blueprint for Fixed Ops Success
Aug 21, 2025
SDR #319: From Parts Manager To GM - Dave's Incredible Rise Through The World Of Fixed Ops
Aug 21, 2025
SDR #318: How To Make The Best Technician Videos
Aug 21, 2025
SDR #317: Navigating The Next Dealership Crisis
Aug 21, 2025