Service Drive Revolution with Chris Collins
Got a question for the show? Call us at 1-833-3-ASK-SDR! Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing customer pay sales and more, is all discussed here on Service Drive Revolution. All from the automotive industries #1 go-to guy for Fixed Operations; Chris Collins. Listen, and enjoy!
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Episodes (500)
SDR #374: Fixed Ops Should Carry Dealerships
Aug 31, 2026
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SDR #373: 5 Things Great Service Managers Do
Aug 24, 2026
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SDR #372: BDC: AI or Humans - What's Better?
Aug 17, 2026
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SDR #371 - Selling Cars From The Service Drive
Aug 11, 2026
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SDR #370: How To Reduce Parts Obsolesence
Aug 3, 2026
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SDR 369: The Gap Between Posted / Effective Labor Rate
Jul 27, 2026
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SDR #368: It's Not Traffic... It's Your Techs!
Jul 20, 2026
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SDR #367: 5 Dumb Things Service Managers Say
Jul 14, 2026
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SDR #366: 3 Mistakes You're Making With Video Inspections
Jul 6, 2026
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SDR #365: How Owning A Dealership Changed Me
Jun 26, 2026
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SDR #364: What I Learned As A General Manager
Jun 22, 2026
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SDR #363: Live Kick-Off: What You'll Learn!
Jun 15, 2026
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SDR #362: How I Fix Broken Auto Dealerships
Jun 8, 2026
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SDR #361: How I Mastered Dealership Financial Statements
Jun 1, 2026
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SDR #360: How I Arguably Made The Best Advisor Training
May 25, 2026
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SDR #359: How I Got In The Car Business Part 1
May 18, 2026
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SDR #358: Viewer Q&A: Secret To Getting Promoted
May 11, 2026
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SDR #357: YouTube Q&A: Your Top Comments Answered
May 4, 2026
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SDR #356: Coaches Roundtable: Your Top Questions Answered!
Apr 27, 2026
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SDR #355: Why Customer Retention is Your Best Marketing Strategy
Apr 20, 2026
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SDR #354: Why Your Techs Quit & How To Motivate The Ones You Have (Part 2)
Apr 13, 2026
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SDR #353: Why Your Technicians Are Quitting!
Apr 6, 2026
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SDR #352: The AI Revolution in Fixed Ops: Unfair Advantage or Impending Doom?
Mar 30, 2026
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SDR #351: The $50,000 Menu - Tips To Explode Your Service Drive Profits
Mar 23, 2026
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SDR #348: What I Look For When Hiring A Service Performance Coach
Mar 2, 2026
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SDR #347: Top 9 Reasons Service Managers Fail (And How to Avoid Them)
Feb 23, 2026
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SDR #346: Most Shop Foremen Are Doing This Wrong (And It's Costing You Production)
Feb 16, 2026
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SDR #345: Increase Your NPS Score!
Feb 9, 2026
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SDR #344: Chris Collins Answers: Why Your Fixed Ops System Is Failing
Feb 2, 2026
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SDR #343: Handling Difficult Customers in Fixed Ops the Right Way
Jan 26, 2026
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SDR #342: Stop Blaming Communication: The System Is What's Broken
Jan 19, 2026
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SDR #341: The Fixed Ops Leadership Mistakes Killing Service Department Profit
Jan 12, 2026
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SDR #340: Your Fixed Ops Questions Answered: Scheduling, Walk-Arounds & Diagnostics
Jan 5, 2026
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SDR #339: Why Top Leaders Set Goals Differently (Lessons from Taylor Swift)
Dec 29, 2025
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SDR #338: Why Unapplied Labor Was Made By The Devil
Dec 22, 2025
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SDR #337: Low Hanging Fruit For Quick Fixed Ops Profits!
Dec 15, 2025
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SDR #336: Why Service Department Goals Fail!
Dec 8, 2025
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SDR #335: The Biggest Problem in Auto Dealerships No One Wants to Fix
Dec 1, 2025
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SDR #334: TOXIC SHOP CULTURE FIX: How to Reset Your Dealership & Win Back Your Technicians
Nov 17, 2025
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SDR #333: Your Fixed Ops Questions Answered: Surviving Bad Bosses, Broken Systems & Service Drive Problems
Nov 10, 2025
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SDR #332: Top Dog 2025 Roundtable: Fixed Ops Leadership Lessons from the Service Drive
Nov 3, 2025
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SDR #331: Service Department Culture Mistakes: What's Destroying Your Fixed Ops Team (and How to Fix It)
Oct 28, 2025
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SDR #330: Top 7 Service Advisor Pay Plan Failures
Oct 21, 2025
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SDR #329: The Moneyball Secret Every Service Manager Needs to Know
Oct 13, 2025
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SDR #328: How Great Leaders Keep Technicians and Advisors from Quitting
Oct 8, 2025
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SDR #327: Are You Paying Your Techs Enough?
Oct 8, 2025
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SDR #326: 7 Steps to Go from Service Manager to General Manager
Sep 22, 2025
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SDR #325: Are YOU Ruining Your New Service Advisors?
Sep 15, 2025
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SDR #324: What To Do When Customers Say, "NO!"
Sep 8, 2025
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SDR #323: What Canada Does Better Than the U.S. (And It's NOT Poutine)
Sep 1, 2025
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SDR #322: How Service Managers Get Fired
Aug 21, 2025
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SDR #321: Benchmarks For Net-To-Gross, Hours Per RO & Ford Recalls
Aug 21, 2025
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SDR #320: From Quick Lube Tech to Master Tech: The Blueprint for Fixed Ops Success
Aug 21, 2025
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SDR #319: From Parts Manager To GM - Dave's Incredible Rise Through The World Of Fixed Ops
Aug 21, 2025
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SDR #318: How To Make The Best Technician Videos
Aug 21, 2025
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SDR #317: Navigating The Next Dealership Crisis
Aug 21, 2025
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SDR # 316 Auto Industry High Performers vs. Low Performers
May 12, 2025
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SDR #315 With Automotive Expert Glenn Lundy!
Apr 14, 2025
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SDR #314 With Emmy-Winning Sportscaster Jim Kozimor
Apr 7, 2025
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SDR #313 with Grammy-Nominated Producer Scott Erickson
Mar 31, 2025
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The Correct Way To Present A Diagnostic Fee To Your Customers
Nov 25, 2024
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Channel Update: Service Drive Revolution
Nov 20, 2024
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9 Reasons Why Service Managers Fail
Nov 18, 2024
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Service and Parts Benchmarks for Profitability | SDR #312
Nov 11, 2024
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How Great CSI Can Be So Easy | SDR #311
Nov 4, 2024
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A Behind-The Scenes Look At Top Dog 2024 | SDR #310
Oct 28, 2024
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The Dealership Business Model Part 3 | SDR #309
Oct 21, 2024
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The Dealership Business Model Part 2 | SDR #308
Oct 14, 2024
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Q & A | How to Teach an Old Advisor New Tricks
Oct 11, 2024
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The Dealership Business Model Part 1 | SDR #307
Oct 7, 2024
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Q & A | Should Your Service Department Have a Dispatcher or Shop Foreman?
Oct 4, 2024
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Top Dog 2024 Speaker Will Guidara | SDR #306
Sep 30, 2024
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Q & A | Hiring Technicians for the Peak Season
Sep 27, 2024
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Top Dog 2024 Preview with BBQ Grandmaster Harry Soo | SDR #305
Sep 23, 2024
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Q & A | The Best Strategy To Follow Up With Declined Work In Your Service Department
Sep 20, 2024
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What's Your Dealership Worth? | SDR #304
Sep 16, 2024
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Q & A | Automated Phones vs Humans
Sep 13, 2024
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How a Service Department Becomes Profitable | SDR #303
Sep 9, 2024
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Q & A | Insurance Adjuster to Service Advisor: Career Switch Insights
Sep 6, 2024
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Dealership Pretax Profit Down 33% | SDR #302
Sep 2, 2024
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Q & A | Credit Card Fees in the Service Drive
Aug 30, 2024
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Are You Ready for 14 Year Old Cars? | SDR #301
Aug 26, 2024
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Q & A | Better Way for Service Managers to Price Internal/Captive Labor
Aug 23, 2024
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Dealership Economic Hurricane Survival Plan | SDR #300
Aug 19, 2024
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Q & A | Service Advisor Customer Communication
Aug 16, 2024
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Lessons for Service Advisors from McDonald's | SDR #299
Aug 12, 2024
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Q & A | Service Advisor Pro Tip: Turn Brand Complaints into Customer Loyalty | Fixed Ops
Aug 9, 2024
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Why Are Service Managers In A Broken System? | SDR #298
Aug 5, 2024
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Q & A | The Hidden Differences Between a Service Advisor and Collision Estimator
Aug 2, 2024
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Service Department Culture vs Chaos | SDR #297
Jul 29, 2024
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Q & A | Mastering Service Advisor Communication
Jul 26, 2024
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How Will AI Affect Your Service Department? | SDR #296
Jul 22, 2024
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Q & A | Should Dealers Give Employee Discounts?
Jul 19, 2024
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New Service Manager? Avoid These Pitfalls and Drive Success | SDR #295
Jul 15, 2024
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Q & A | Should You Charge for Unverified Diagnoses?
Jul 12, 2024
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Revolutionize Your Service Drive: 5 Proven Selling Techniques for Advisors | SDR #294
Jul 8, 2024
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Q & A | How To Handle Body Shop Warranty Claims
Jul 5, 2024
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5 Critical Mistakes Dealers Make: Is Your Service Department at Risk? | SDR #293
Jul 1, 2024
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Q & A | Can You Be a Service Advisor Without Car Knowledge?
Jun 28, 2024
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Hiring Crisis! Why Dealerships Can't Find Advisors | SDR #292
Jun 24, 2024
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Service Drive Revolution Announcement
May 6, 2024
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The Secret to Exceptional Customer Communication in the Service Drive | SDR #291
Apr 29, 2024
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Q & A | Making Service Contracts Easy
Apr 26, 2024
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How to Build a Top Dog Service Team in Your Dealership | SDR #290
Apr 22, 2024
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Q & A | Drive By Rewind: Unwritten Rules Service Advisors Need to Know!
Apr 19, 2024
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Unreasonable Hospitality with Will Guidara | SDR #289
Apr 15, 2024
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Q & A | From The Express Service Advisor To The Main Shop
Apr 12, 2024
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Be a Teacher, Not a Preacher: The Key to Effective Service Manager Training | SDR #288
Apr 8, 2024
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Q & A | How Parts Managers Can Drive Service Sales and Boost Profits
Apr 5, 2024
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How to Eliminate Comebacks: The Silent Killer in Your Service Department | SDR #287
Apr 1, 2024
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Q & A | Overcoming Negativity from Staff After a Dealership Acquisition
Mar 29, 2024
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Is Technology Hurting Your Service Department Communication? | SDR #286
Mar 25, 2024
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Q & A | Advisor Pressured into Warranty Fraud: What Should They Do?
Mar 22, 2024
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Are Video Inspections KILLING Your Service Sales? | SDR #285
Mar 18, 2024
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Q & A | Are You Losing Customers Over Pricing?
Mar 15, 2024
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Eliminating Negative Advisor Attitudes | SDR #284
Mar 11, 2024
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Q & A | How to Set Customer Expectations for Service Delays
Mar 8, 2024
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What To Do When Your Service Manager Isn't Cutting It | SDR #283
Mar 4, 2024
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Q & A | Training Service Staff Without Sacrificing Output
Mar 1, 2024
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How To Maximize Your Mobile Service | SDR #282
Feb 26, 2024
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Q & A | First Day Tips for New Auto Shop Employees
Feb 23, 2024
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The Raw Truth Your Leadership Training Isn't Telling You | SDR #281
Feb 19, 2024
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Q & A | No Upsells? How Express Lubes Leave Money on the Table
Feb 16, 2024
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9 Mistakes Service Advisors Make | SDR #280
Feb 12, 2024
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Q & A | Clever New Service Marketing Ideas You Must Steal
Feb 9, 2024
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How to SMASH Customer Objections in Auto Service | SDR #279
Feb 5, 2024
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Q & A | The Best Power Sport Pay Plan Strategies
Feb 2, 2024
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Is Repair Order Count Growth Killing or Saving Your Service Department? | SDR #278
Jan 29, 2024
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Q & A | Private vs Public Dealerships: Which Offers Better Careers?
Jan 26, 2024
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3 Surprising Secrets to Keeping Your Best Technicians Long Term | SDR #277
Jan 22, 2024
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Q & A | Advice For New Service Managers Stepping Into Chaos
Jan 19, 2024
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What Your Shop is Secretly Saying About You | SDR #276
Jan 15, 2024
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Q & A | 90 Day Action Plan for New Service Managers
Jan 12, 2024
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5 Ways to Fix High Unapplied Labor in Any Shop | SDR #275
Jan 8, 2024
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Q & A | Tips for Retaining Automotive Service Technicians and Preventing Turnover
Jan 5, 2024
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Bold 2024 Auto Industry and Economic Predictions | SDR #274
Jan 1, 2024
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Q & A | Tips for Becoming a Dealership's Next Service Director
Dec 29, 2023
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Top 5 Mistakes Even Great Service Managers Make Early On | SDR #273
Dec 25, 2023
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Q & A | Defining Shop Foreman Duties
Dec 22, 2023
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How to Increase Revenue in Cold Months | SDR #272
Dec 18, 2023
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Q & A | Pricing Your Auto Repair Shop's Value
Dec 15, 2023
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2023 Service Coaching Truths Reviving Dealers' Bottom Lines | SDR #271
Dec 11, 2023
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Q & A | Guidance to Level Up into a Service Manager Role
Dec 8, 2023
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Assessing 2023 with High Expectations of Ourselves | SDR #270
Dec 4, 2023
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The 90-Day Plan to Train Standout Service Advisors
Dec 1, 2023
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Can Parts & Service Collaborate? Ideas to End the Department Rivalry | SDR #269
Nov 27, 2023
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Service Advisor Stuck With Too Many Appointments? Here's What To Do | Q & A
Nov 24, 2023
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5 No-Brainer Ways to Keep Your Best Technicians Happy | SDR #268
Nov 20, 2023
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Becoming a Rockstar Internal Service Advisor
Nov 17, 2023
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Keeping Your Service Advisors Engaged, Motivated, and Driven to Succeed | SDR #267
Nov 13, 2023
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Tips for Selling More Alignments
Nov 10, 2023
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How To Be A Top Performing Technician | SDR #266
Nov 6, 2023
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Authorization vs Diagnosis -Which is Better?
Nov 3, 2023
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6 Game-Changing Traits of the Highest-Performing Service Advisors | SDR #265
Oct 30, 2023
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Expert Tips for Bridging the Tech & Service Advisor Communication Gap
Oct 27, 2023
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Smart Ways to Overcome Parts Shortages | SDR #264
Oct 23, 2023
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How to Handle Rogue Employees in the Auto Dealership
Oct 20, 2023
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Secrets of The Irreplaceable Service Manager | SDR #263
Oct 16, 2023
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Leading Your Technicians To Success
Oct 13, 2023
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The Role Of The Shop Foreman | SDR #262
Oct 9, 2023
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How To Deal With An Aggressive Service Director
Oct 6, 2023
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Why Your CSI Sucks | SDR #261
Oct 2, 2023
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Strong Service Advisor Metrics
Sep 29, 2023
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Automotive Recruitment Strategies for 2023 w/ Steve Johnson | SDR #260
Sep 25, 2023
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Never Turn Away Walk-Ins
Sep 22, 2023
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Should Your Service Drive Be Open On Sundays? | SDR #259
Sep 18, 2023
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Negotiating Salary, Appt. Scheduling, Updating Customers
Sep 15, 2023
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How to Run a Profitable Detail Dept | SDR #258
Sep 11, 2023
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Tracking the Quote Through to the Sale
Sep 8, 2023
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90% of Performance is Mental w/ Zach Sorensen | SDR #257
Sep 4, 2023
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How to Reduce Chaos in the Drive
Sep 1, 2023
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New LIVE Training for Service Managers | SDR #256
Aug 28, 2023
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Dealing With Anxiety As A Service Advisor
Aug 25, 2023
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Service Dept. Biggest Missed Profit Opportunities | SDR #255
Aug 21, 2023
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Increasing Productivity & Professionalism in the Drive
Aug 18, 2023
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How to Get Your Service Dept. In Shape | SDR #254
Aug 14, 2023
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How to Fairly Dispatch Work Between Hungry Techs
Aug 11, 2023
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Red Flags: How To Spot a Poorly-Run Dealership | SDR #253
Aug 7, 2023
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What About Customer-Supplied Parts?
Aug 4, 2023
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Why You Should Move Your Best Salesperson to Service | SDR #252
Jul 31, 2023
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My Techs Don't Want to Work Saturdays
Jul 28, 2023
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How Do You Pay Techs On Warranty Work? | SDR #251
Jul 24, 2023
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Setting Up Acquisition For Service Customers
Jul 21, 2023
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How to Design a Winning Service Advisor Pay Plan | SDR #250
Jul 17, 2023
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Top-Performing Games For Technicians
Jul 14, 2023
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How To Reduce Employee Turnover & Increase Engagement | SDR #249
Jul 10, 2023
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My Service Manager Keeps Undermining Advisors
Jul 7, 2023
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Car Business Divorce Rate: How to Have A Successful Marriage in the Car Business | SDR #248
Jul 3, 2023
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Holding Your Staff Accountable
Jun 30, 2023
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How To Stay On Top When Business Is Booming | SDR #247
Jun 26, 2023
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Working With Family At A Car Dealership
Jun 23, 2023
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Effective Communication With Your Technician As A Service Advisor | SDR #246
Jun 19, 2023
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How To Move Up From Foreman To Manager
Jun 16, 2023
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How To Manage a Slow Month | SDR #245
Jun 12, 2023
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Decreasing Apathy In The Service Drive
Jun 9, 2023
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Why Service Managers Make the Best General Managers | SDR #244
Jun 5, 2023
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Getting Promoted From Service Manager To General Manager
Jun 2, 2023
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Tips To Become A Great Service Manager | SDR #243
May 29, 2023
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Ensuring Success As A New Service Manager
May 26, 2023
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How To Get More Customers This Summer | SDR #242
May 22, 2023
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What Are The Key Features Of A Perfect Service Department?
May 19, 2023
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10 Reasons Why Your Customers Leave | SDR #241
May 15, 2023
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How Much Money Do Service Advisors Make?
May 12, 2023
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Is Service Training As Valuable As Sales Training? | SDR #240
May 8, 2023
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Independents vs. Dealerships
May 5, 2023
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What Service Drives Can Learn From the Bud Light Controversy | SDR #239
May 1, 2023
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Everything Goes Right But the Customer Is Still Upset
Apr 28, 2023
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The Pros And Cons Of Building A Bench | #SDR 238
Apr 24, 2023
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What's the Best Profit & Retention Video to Show My Owner?
Apr 21, 2023
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Should Service Managers Drive The Shuttle? | SDR #237
Apr 17, 2023
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Building Healthy Habits As A Service Advisor
Apr 14, 2023
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How To Manage Up When My Boss Is Clueless | SDR #236
Apr 10, 2023
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Why Don't We Talk About The Service Advisor Shortage?
Apr 7, 2023
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The Benefits Of AI In the Service Drive | SDR #235
Apr 3, 2023
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Tiered Subscription Services In The Drive
Mar 31, 2023
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Can Tablets & Video Inspections Save Your Service Drive? | SDR #234
Mar 27, 2023
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Mending Fences With An Abusive Owner
Mar 24, 2023
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Identifying And Handling A Toxic High Performer | SDR #233
Mar 20, 2023
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Selling Service When Setting Appointments
Mar 17, 2023
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John Taylor: From Porter to Dealer Principal | SDR #232
Mar 13, 2023
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Getting Upper Management On Board With Expansion
Mar 10, 2023
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5 Characteristics Of High-Quality Technicians | SDR #231
Mar 6, 2023
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Attracting Advisors In Remote Areas
Mar 3, 2023
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How To Motivate the Unmotivated | SDR #230
Feb 27, 2023
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Handling A Sacred Cow Who Doesn't Own Their Mistakes
Feb 24, 2023
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How Obsession Inspires Higher Performance | SDR #229
Feb 20, 2023
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Who Should Dispatch Work?
Feb 17, 2023
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What Dealers Get Wrong About Gross Profit | SDR #228
Feb 13, 2023
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How Can I Prevent Tech Comebacks?
Feb 10, 2023
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The Best Ways To Manage Your Time | SDR #227
Feb 6, 2023
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Getting Back On Track In Your Automotive Business
Feb 3, 2023
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How To Deal With Angry Customers | SDR #226
Jan 30, 2023
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Rude Service Managers
Jan 27, 2023
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How To Avoid Burnout In Work & In Life | SDR #225
Jan 23, 2023
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Do Dealerships Have Culture?
Jan 20, 2023
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5 Ways To Tell You if Your Business is Running You | SDR #224
Jan 16, 2023
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The Next Step To Increase Your CSI
Jan 13, 2023
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How To Make The Most Out Of 2023 In Your Automotive Business | SDR #223
Jan 9, 2023
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Dealing With Disgruntled General Managers
Jan 6, 2023
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How To Sell Bigger Jobs In Your Service Department | SDR #222
Jan 2, 2023
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Different Ways To Explain Diagnosis To Customers
Dec 30, 2022
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The Best Books Of 2022 | SDR #221
Dec 26, 2022
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How To Motivate A Tough Technician
Dec 23, 2022
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Your Best Picks For 2022 | SDR #220
Dec 19, 2022
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How Low Can You Go?
Dec 16, 2022
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5 Habits Of The Exceptional Service Manager | SDR #219
Dec 12, 2022
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How To Increase Productivity As An Automotive Technician
Dec 9, 2022
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The Best Top Dog 2022 Takeaways | SDR #218
Dec 5, 2022
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The Best Way To Dispatch Work
Dec 2, 2022
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SDR Rewind: Every Service Advisor's Holy Grail Service Drive Revolution
Nov 28, 2022
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Drive By Rewind: How To Get Your Technicians To Increase Production
Nov 25, 2022
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SDR Rewind: Morning Routine Of A Millionaire Service Advisor
Nov 21, 2022
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Drive By Rewind: How To Sell More Service WITHOUT Annoying Customers
Nov 18, 2022
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SDR Rewind: 5 Ways To Increase ROI In Your Service Drive
Nov 14, 2022
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Best Of SDR: Christian's Comedic Talent
Nov 11, 2022
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SDR Rewind: Explaining Prices
Nov 7, 2022
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Repair Authorization Issues
Nov 4, 2022
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SDR UPDATE
Nov 3, 2022
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The Differences Between A Manager And A Leader | SDR #217
Oct 31, 2022
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Why Service Advisor Pay Plans Keep Changing | SDR #216
Oct 24, 2022
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The Best Approach To Maintenance Contracts!
Oct 21, 2022
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Andrew Bustamante: CIA Spy's Tips For Understanding Human Nature | SDR #215
Oct 17, 2022
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How To Compete With Tenured Service Advisors
Oct 14, 2022
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Dog The Bounty Hunter: A Personal Conversation | SDR #214
Oct 10, 2022
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The Key To Being A Good Service Manager
Oct 7, 2022
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Combating The Great Resignation With Dr. Anthony Klotz | SDR #213
Oct 3, 2022
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What Adds Value To A New Facility?
Sep 30, 2022
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How To Get In The Game For Tire Season | SDR #212
Sep 26, 2022
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The BEST Setup For A Labor Matrix!
Sep 23, 2022
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Does The Parts Manager Matter? | SDR #211
Sep 19, 2022
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How Service Advisors Can Increase ELR
Sep 16, 2022
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What The Best Dealerships To Work For Have in Common | SDR #210
Sep 12, 2022
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Unwritten Rules Service Advisors Need to Know!
Sep 9, 2022
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Why Is There An Auto Tech Shortage? | SDR #209
Sep 5, 2022
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How to Manage and Pay Your Shop Foreman
Sep 2, 2022
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Why Service Advisors Are So Stressed Out | SDR #208
Aug 29, 2022
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How to Recruit and Manage Good Service Advisors
Aug 26, 2022
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Using Subscriptions to Boost Customer Loyalty and Retention
Aug 22, 2022
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How to Be a Successful Service Advisor on Commission
Aug 19, 2022
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A Conversation With Top Business Coach David Meltzer | SDR #206
Aug 15, 2022
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What To Expect When Starting Out As A Service Advisor
Aug 12, 2022
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5 More Reasons Service Managers Get Fired | SDR #205
Aug 8, 2022
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How To Deal With Toxic Managers
Aug 5, 2022
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How Much Do Service Advisors Make? | SDR #204
Aug 1, 2022
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Connecting With Customers Who Don't Like You
Jul 29, 2022
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Types of Automotive Service Advisors | SDR #203
Jul 25, 2022
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Dedicating Technicians To Internal Work
Jul 22, 2022
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Why Dealerships Lose Their Customers To Independent Shops | SDR #202
Jul 18, 2022
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My Advice For Young Service Advisors
Jul 15, 2022
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From Lube Tech To Now | SDR #201
Jul 11, 2022
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How To Get Your Advisors To Call Customers Daily
Jul 8, 2022
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How To Turn A Struggling Service Department Around | SDR #200
Jul 4, 2022
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Express Advisors: Good or Bad?
Jul 1, 2022
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The Secret To Effective Dealership Marketing | SDR #199
Jun 27, 2022
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How To Dispatch Work To Techs Without Causing Chaos
Jun 24, 2022
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How Service Advisors Can Overcome Sales Objections | SDR #198
Jun 20, 2022
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The Right Way To Ask For Pre-Approved Maintenance
Jun 17, 2022
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Should You Pay Technicians Hourly Or Flat Rate? | SDR #197
Jun 13, 2022
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How To Get Promoted To Manager As A Technician
Jun 10, 2022
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Getting To Know Chris Collins | SDR #196
Jun 6, 2022
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The Easiest Way To Increase Your Parts Profits
Jun 3, 2022
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Critiquing The Service Advisor Walk Around | SDR #195
May 30, 2022
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What Questions To Ask Customers At Write-up
May 27, 2022
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Best Ways For Parts And Service To Succeed Together | SDR #194
May 23, 2022
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How To Get Your Technicians To Increase Production
May 20, 2022
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Dealers Are Going Direct To Consumer | SDR #193
May 16, 2022
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Can You Still Boost CSI Without Loaner Cars?
May 13, 2022
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Does Service Benefit From Dealer Markups? | SDR #192
May 9, 2022
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How Much To Pay Your Technicians
May 6, 2022
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Tips To Become A Great Service Manager | SDR #191
May 2, 2022
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How To Sell More Service WITHOUT Annoying Customers
Apr 29, 2022
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Explaining Prices To Customers Using Market Based Pricing | SDR #190
Apr 25, 2022
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The Quickest Path From Foreman To Service Manager
Apr 22, 2022
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The Role Of An Effective Service Advisor | SDR #189
Apr 18, 2022
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The 5 Most Important Parts Of The Service Advisor Walk Around | SDR #188
Apr 11, 2022
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The First Step To Hire Mechanics ASAP
Apr 8, 2022
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How Interstate Batteries Deliver The Most Trustworthy Source Of Power To The World
Apr 4, 2022
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How You Can Be An Irreplaceable Millionaire Technician
Apr 1, 2022
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Your R.O. Counts are About to Drop
Mar 28, 2022
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Are Monkeys Running The Asylum?
Mar 25, 2022
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How To Get Promoted At Your Dealership
Mar 21, 2022
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How To Be A Good Service Advisor
Mar 18, 2022
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Training Your Service Advisors To Valet
Mar 14, 2022
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Turning Your Service Department Into A Video Game
Mar 4, 2022
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Morning Routine Of A Millionaire Service Advisor
Feb 28, 2022
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Building Trust Through Repair Authorizations
Feb 25, 2022
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Service Advisors Need To Stop Being Average
Feb 21, 2022
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Questions Your Service Advisors Should Be Asking
Feb 13, 2022
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Working For a Highly Trusted Dealership
Feb 12, 2022
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Are EVS The Future Or The End?
Feb 7, 2022
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The Horror of Buying a New Car
Dec 20, 2021
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Stop Charging for Diagnosis
Nov 22, 2021
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The "Top 10" List You DON'T Want Your Business to be on
Nov 15, 2021
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How to SAVE Money on OEM Parts
Nov 12, 2021
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An Interview with the 2021 Service Manager Challenge Winner!
Nov 8, 2021
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Driving Traffic in a Post-Pandemic World
Nov 5, 2021
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The Service Manager's Guide to Having Saturdays Off
Nov 1, 2021
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Drive By: Is Being Likable More Effective Than Being Right?
Oct 29, 2021
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Service Manager Challenge Finalist Shares His Rise to the Top (Dog)
Oct 25, 2021
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Could Taking Initiative SOLVE These Common Service Drive Setbacks?
Oct 22, 2021
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An Unconventional Approach to Fixing Conventional Shop Problems
Oct 15, 2021
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The 11-Step System to Hiring the BEST!
Oct 11, 2021
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Getting Creative With Gamification to Incentivize Your Whole Dealership
Oct 8, 2021
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Everything Must Go! The Auto Industry is for Sale
Oct 4, 2021
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Drive By: The Foolproof Way to Control Your CSI Scores
Oct 1, 2021
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It's Time - Tire Season is Already Here!
Sep 27, 2021
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Drive By: The Truth About Pooled Hours for Techs
Sep 24, 2021
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Everything You Need To Know About Top Dog 2021!
Sep 20, 2021
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Flat-Rate vs. Hourly: The Debate Continues
Sep 17, 2021
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The Business of Influence with Chase Hughes
Sep 13, 2021
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Express Lanes: The Good, The Bad, The Ugly
Sep 6, 2021
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Harnessing the Power of Persuasion with Dr. Robert Cialdini
Aug 30, 2021
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Learn to Love Your "Lauras" - A lesson on Respect in the Workplace with Stephen Mason
Aug 23, 2021
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Everybody Wins with Alternative Purchase Options w/ DigniFi's LeeAnn Radonski
Aug 9, 2021
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How to Find Untapped Skilled Labor for Your Service Department w/ Raleigh Wilkins of Sales Platoon
Aug 2, 2021
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Service Departments: Open to Change? or Stuck in the Past?
Jul 26, 2021
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3 Workshops You Won't be Seeing at NADA
Jul 19, 2021
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The True Value Of Your Technicians
Jul 12, 2021
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How Carvana is Increasing Customer Visits to Dealership Service Departments
Jul 5, 2021
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Trends in the Trucking Industry are Impacting Your Daily Life with Chryssa Hunlock
Jun 28, 2021
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Is Automation the Future of Your Dealership?
Jun 21, 2021
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The Secrets to Recruiting Top Techs with Steve Hamre
Jun 14, 2021
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The Missed Opportunity with Tire Sales with Scott Rea
Jun 7, 2021
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Motivating Employees & Screening Employers with Michelle Elrod
May 31, 2021
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Can Leaders Be Friends With Their Employees?
May 24, 2021
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How Many R.O. Should an Advisor Write?
May 17, 2021
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How the Global Chip Shortage Is Affecting the Auto Industry w/ Reuters' Ben Klayman & Stephen Nellis
May 10, 2021
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How Long Should Used Cars Take To Recon?
May 3, 2021
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Seriously, You Still Have Dispatch?
Apr 26, 2021
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Raise Your Labor Rate, Get Less Declines
Apr 19, 2021
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New Tech Turnover, Why Over 60% of Techs Quit in the First 2 Years
Apr 12, 2021
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Post-Covid Pain w/ Mia "The Chaotic Feminist" (Service Drive Revolution)
Apr 5, 2021
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Why Service Managers Get Fired
Mar 29, 2021
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Debating Important Service Metrics With A Consultant
Mar 22, 2021
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What To Do if Your Tech Asks for a Raise & Why CSI Surveys are Dangerous
Mar 19, 2021
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Will Manufacturers Cut Dealers Out of the Equation with Prof. Daniel A. Crane
Mar 15, 2021
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Winter Slowdown & 2 Advisors That Don't Get Along
Mar 12, 2021
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3 Burning Questions from the Service Drive (Ft. Mia, The Chaotic Feminist)
Mar 8, 2021
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Why it's Important to Change Things Up
Mar 5, 2021
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The Service Drive of the Future
Mar 1, 2021
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My Favorite Law In Our New Leadership Training
Feb 26, 2021
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The Hard Truth of Employee Retention
Feb 22, 2021
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My Hack To Having A Better Life
Feb 19, 2021
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What Is Fixed Absorption?
Feb 15, 2021
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How To Create A System For Success
Feb 12, 2021
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Why You Can't Hire Techs
Feb 8, 2021
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The Most Important Thing For A Service Manager To Understand
Feb 5, 2021
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What Is Leadership?
Feb 1, 2021
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How To Crush Your Goals-- Guaranteed
Dec 25, 2020
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The Service Drive Naughty And Nice List
Dec 22, 2020
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Do You Want To Increase RO Count?
Dec 18, 2020
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Four Reasons Why Consultants Can't Save Your Service Drive
Dec 14, 2020
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Does Market Size Matter?
Dec 11, 2020
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How to Become a Master of Time Management
Dec 7, 2020
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Lessons From Bruce Lee - Part 2
Dec 4, 2020
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Throwing the Baby Out With the Bathwater
Nov 30, 2020
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Lessons From Bruce Lee - Part 1
Nov 27, 2020
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What We're Thankful For
Nov 23, 2020
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Self-Care Part 5: How to be Friends With Everyone
Nov 20, 2020
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Empowering Advisors with Celebrity Service Advisor Mia Griggs
Nov 16, 2020
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Self-Care Part 4: A Game-Changing Secret
Nov 13, 2020
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The Top 10 Reasons Why Customers HATE Service Advisors
Nov 9, 2020
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Self-Care Part 3: The Key To Unlimited Productivity
Nov 6, 2020
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The Best Marketing Books of All Time - Part 2
Nov 2, 2020
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Self-Care Part 2: How to Never Lose Control
Oct 30, 2020
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The Best Marketing Books of All Time - Part 1
Oct 26, 2020
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Self-Care Part 1: The Secret to Your Success
Oct 23, 2020
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How to Retain Technicians
Oct 19, 2020
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Practice Makes Perfect
Oct 16, 2020
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Is It Okay To Steal From Your Customers?
Oct 12, 2020
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The Quickest Way to Sabotage Yourself
Oct 9, 2020
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The Top 5 Career Moves Service Advisors Can Make
Oct 5, 2020
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How To Read Employees' Minds
Oct 2, 2020
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How to Use Tire Season to Steal Market Share
Sep 28, 2020
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How to Win Any Argument
Sep 25, 2020
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Which Presidential Candidate Is Better For The Auto Industry?
Sep 21, 2020
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The Best Way To Achieve Consistency
Sep 18, 2020
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When Should You Deviate From Manufacturer Recommended Maintenance?
Sep 14, 2020
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Omission Bias
Sep 11, 2020
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Every Service Advisor's Holy Grail
Sep 7, 2020
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The Volunteer's Dilemma
Sep 4, 2020
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Your Service Department's Secret Weapon-- And It's FREE!
Aug 31, 2020
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The Ostrich Effect
Aug 28, 2020
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The Top 5 Four-Letter Words Advisors Say
Aug 24, 2020
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Confirmation Bias
Aug 21, 2020
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Using Humor To Connect With Customers ft. Andrew Tarvin
Aug 17, 2020
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Novice Problems Need New Solutions
Aug 14, 2020
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The Top 5 Things Service Advisors Take For Granted
Aug 10, 2020
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How Expectations Affect Outcomes
Aug 7, 2020
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Dealerships vs. Independent Shops - Part 2
Aug 3, 2020
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Pyrrhic Victory
Jul 31, 2020
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Dealerships vs Independent Shops - Part 1
Jul 27, 2020
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5 Monkeys
Jul 24, 2020
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The BEST of 2020-- So far...
Jul 20, 2020
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3 KPI's Service Managers are Judged on-- Whether They Know it or Not
Jul 13, 2020
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Drive By - You Are How You Feel
Jul 10, 2020
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Are You an Amateur, or a Pro?
Jul 6, 2020
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Drive By - How to Shatter Your Glass Ceiling
Jul 3, 2020
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Do Service Advisor Personality Tests Work?
Jun 29, 2020
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Drive By - How to Reinvent Yourself
Jun 26, 2020
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Why Less is More For Your Service Drive
Jun 22, 2020
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Drive By - How to Win at Life
Jun 19, 2020
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Why Service Managers Are The Dealers Of The Future
Jun 15, 2020
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Drive By - Finding Your Inner Self
Jun 12, 2020
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What is Your Service Advisors' S.O.S.?
Jun 8, 2020
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Drive By - The Secret Might Just Be To Shut Up
Jun 5, 2020
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How Service Managers Can Stop Their Pay Plan From Changing
Jun 1, 2020
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Drive By - Groundhog's Day For Service Managers?
May 29, 2020
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100th Episode - 6 Advisors That Will Kill Your Service Drive
May 25, 2020
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Drive By - What is the Secret to Happiness?
May 22, 2020
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The 5 Landmines to Avoid When Reopening
May 18, 2020
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Drive By - How to Get UnStuck
May 15, 2020
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Should Service Managers Fire Advisors Who Do This?
May 11, 2020
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Drive By - Leadership Lessons From Michael Jordan
May 8, 2020
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3 Ways to Sell More and Eliminate Sales Objections, with Sunbit Co-Founder Tal Riesenfeld
May 4, 2020
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Kill the Things That Have Power Over You
May 1, 2020
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Motivating Service Advisors During The Coronavirus Crisis
Apr 27, 2020
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Drive By - How To Get Everything You Want In Life
Apr 24, 2020
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Should Dealers Pay Service Advisors and Technicians During Lockdown?
Apr 20, 2020
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Drive By - What You Should NEVER Say
Apr 17, 2020
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How to Pet the Dog in a World of Social Distancing
Apr 13, 2020
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Drive By - How To Hit The Play Button
Apr 10, 2020
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SDR Live - How To Increase R.O. Count During The Coronavirus Crisis
Apr 8, 2020
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The 5 DUMBEST Things Service Advisors Say After Getting a "No."
Apr 6, 2020
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Drive By: Truth or Lie?
Apr 3, 2020
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SDR Live - Coronavirus Quarantine Update 2
Apr 1, 2020
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4 HIDDEN Ways Parts Can Sell More Labor
Mar 30, 2020
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Drive By - One Thing You Can Do Every Day
Mar 27, 2020
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SDR Live - How to Keep Your Advisors Safe From Coronavirus
Mar 25, 2020
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The Top 5 Things KILLING Service Advisors!
Mar 23, 2020
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Drive By - Dress Better Feel Better
Mar 20, 2020
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The Top 5 Sales Mistakes Advisors Make
Mar 16, 2020
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Drive-By: How to Avoid Coronavirus Killing Your Service Drive
Mar 13, 2020
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5 Reasons Techs Aren't Efficient
Mar 9, 2020
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Drive By - The Secret To Effective Leadership
Mar 6, 2020
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Top 5 Mistakes Parts Managers Make
Mar 2, 2020
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Drive By - Know Your Worth as a Service Advisor!
Feb 28, 2020
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Do You Know the Fourth Labor Type?
Feb 24, 2020
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Drive By - How I Became a Millionaire Service Advisor
Feb 21, 2020
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Shift Meeting Hype Songs - The Top 5
Feb 17, 2020
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Drive By: Better Relationships - Never Late to Lunch
Feb 14, 2020
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Trump (yes, Trump) and Selling More Maintenance
Feb 10, 2020
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Drive By - Want Good Things To Happen To You?
Feb 7, 2020
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Service Managers' BIGGEST Mistakes
Feb 3, 2020
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Drive By - How to be Unstoppable
Jan 31, 2020
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I Would Pay $100,000 For a Personal Assistant, if....
Jan 27, 2020
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Drive By - The Antidote for the Fear of Failure
Jan 24, 2020
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CES 2020... Sony Making A Car?
Jan 20, 2020
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Drive By: One Little Thing Will MAKE or BREAK Your Service Department!
Jan 17, 2020
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How To Be Self-Made
Jan 13, 2020
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Drive By: Google Does THIS To Service Managers Every Day!
Jan 10, 2020
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Tesla's Unfair Advantage
Jan 6, 2020
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Drive By: I Made A Service Manager Cry
Jan 3, 2020
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How to Have More Energy in 2020, Chris' Favorite Things of 2019, and Audience Questions
Dec 30, 2019
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The 5 Unexpected Ways for You to Drive ROI in the Service Department
Dec 23, 2019
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Top 5 Customer Relationship Management Tools For Car Dealers
Dec 9, 2019
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5 Easy Ways For Your Service Managers To Build Customer Service Skills
Nov 27, 2019
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Learning on the Fly! Rally Champ, Drifter, Lawyer turned Auto-Entrepreneur: Andrew Comrie-Picard
Nov 11, 2019
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10 Reasons Why Service Advisors Fail
Oct 28, 2019
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The Difference Between 30% and 50% Net to Gross
Oct 14, 2019
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