The Gap Between Posted and Effective Labor Rate Chris Collins and his co-hosts open with a provocative claim: your effective labor rate should be higher than your posted labor rate. Most service…
Chris Collins — Podcast Appearances & AI Summaries
Chris Collins has appeared on 9 podcast episodes in our AI-summarized catalog, including Service Drive Revolution with Chris Collins. Every appearance below has a free 5-minute AI summary.
What Chris said
“The system is what it does.”
— Chris Collins, summarizing the core truth about dealership operations.
“The reason why people are objecting is because they don't trust you. You can't talk them out of that.”
— Chris Collins, on why sales training for advisors is often misguided.
“The purpose of a system is what it does. There is, after all, no point in claiming that the purpose of a system is to do what it constantly fails to do.”
— Chris Collins, quoting Anthony Stafford Beer (42:47)
“If you could have one thing in life besides being good looking... if you were charismatic and people liked you, that would get you further in life than anything else.”
— Chris Collins (40:15)
Episode appearances
9 "I Need to Hold Myself Accountable to Hold My People Accountable" Service Drive Revolution host Chris Collins and his co-hosts Adam and Hoagie have spent years consulting with dealerships, and…
How Owning a Dealership Changed Chris Collins’ Approach to Fixed Ops Chris Collins started as a lot attendant and worked his way up to owning a dealership. That journey—from the humiliation of a…
The Unseen Path from Fixed Ops to General Manager Chris Collins opens with a blunt observation: most fixed operations managers see the service director role as the finish line, not a stepping…
The Realities of Running a Service Department That Nobody Talks About Chris Collins and his co-host Adam Hogie kicked off the first live episode of Service Drive Revolution with a blunt,…
Chris Collins, host of Service Drive Revolution, opens the episode with a blunt observation: the more work some dealerships do, the more money they lose. He has spent decades fixing broken service…
Chris Collins opens this episode by reflecting on how his early life experiences shaped his approach to business, leadership, and understanding people. The conversation centers on his personal…
“I will write you a check for a million dollars and give you equity if you'll come run this store of mine.” That offer, recounted by host Chris Collins, came from a dealer he had never met before…
“The purpose of a system is what it does,” Chris Collins quotes near the end of this episode, citing the cybernetician Anthony Stafford Beer. “There is, after all, no point in claiming that the…
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