The Unspoken Playbook of High-Performing Service Managers Chris Collins opens the episode with a confession: most service managers learn their trade through tribal knowledge, watching the people…
Chris Collins — Podcast Appearances & AI Summaries
Chris Collins has appeared on 10 podcast episodes in our AI-summarized catalog, including Service Drive Revolution with Chris Collins. Every appearance below has a free 5-minute AI summary.
What Chris said
“The varying degree of effort to perform at a high level versus just surviving is oddly a trick because it's easier to perform at a high level than it is to just maintain.”
— Chris Collins
Episode appearances
10 The Case for Human BDCs in an AI-Happy Industry When Chris Collins asked his co-hosts to pick a side — AI or humans — before a discussion about dealership Business Development Centers, it wasn't…
“Hard Knocks is the greatest leadership training available today,” Chris Collins opens, drawing a direct line from the Seattle Seahawks’ training camp to the service drive. The episode quickly…
The Gap Between Posted and Effective Labor Rate Chris Collins and his co-hosts open with a provocative claim: your effective labor rate should be higher than your posted labor rate. Most service…
"I Need to Hold Myself Accountable to Hold My People Accountable" Service Drive Revolution host Chris Collins and his co-hosts Adam and Hoagie have spent years consulting with dealerships, and…
How Owning a Dealership Changed Chris Collins’ Approach to Fixed Ops Chris Collins started as a lot attendant and worked his way up to owning a dealership. That journey—from the humiliation of a…
The Unseen Path from Fixed Ops to General Manager Chris Collins opens with a blunt observation: most fixed operations managers see the service director role as the finish line, not a stepping…
Chris Collins, host of Service Drive Revolution, opens the episode with a blunt observation: the more work some dealerships do, the more money they lose. He has spent decades fixing broken service…
Chris Collins opens this episode by reflecting on how his early life experiences shaped his approach to business, leadership, and understanding people. The conversation centers on his personal…
“I will write you a check for a million dollars and give you equity if you'll come run this store of mine.” That offer, recounted by host Chris Collins, came from a dealer he had never met before…
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