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From Copilots to Agents: Rebuilding the Company Around AI

February 18, 2026

AI Summary

5 min read

🎙️ The Voices & The Context

  • The Format: Structured interview with hosts guiding Carlos through his life story, Kavak's origins, scaling challenges, and AI pivot.
  • The Key Players:
    • Hosts: Angela Strange and Gabriel Vasquez from a16z, probing with sharp questions on entrepreneurship, markets, and tech shifts.
    • Guest: Carlos Garcia Ottati, founder/CEO of Kavak, a unicorn turned global used-car powerhouse in Latin America and the Middle East—famous for tackling 40% fraud rates, building vertical integration, and aggressively deploying AI agents.
  • The Vibe: Intense and educational—raw founder energy, resilience tales from Venezuela's chaos, high-stakes pivots amid market crashes, laced with optimism and big-picture vision.

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What you'll learn

  • 1 (00:00) **🎙️ Introduction: Carlos Garcia Ottati**
  • 2 (01:52) **Kavak Overview and Scale**
  • 3 (03:03) **Early Upbringing and Lessons**
  • 4 (07:51) **First Entrepreneurial Venture**
  • 5 (11:22) **Path to Founding Kavak**
  • 6 (17:12) **Business Model Evolution**
  • 7 (22:27) **Global Expansion Strategy**

+ Full timestamped outline available in the app

Show Notes

a16z's Angela Strange and Gabriel Vasquez speak with Carlos García Ottati, founder and CEO of Kavak, about building Latin America's largest online used car marketplace across Mexico, Brazil, Chile, Argentina, and the Middle East. They discuss why building in emerging markets means constructing four businesses underneath your business, how Kavak replaced copilot tools with AI agents handling 90 to 95% of customer interactions, and what it took to go flat for a year during the transition before growing four times on the other side.

 

 

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Please note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. a16z and its affiliates may maintain investments in the companies discussed. For more details please see a16z.com/disclosures.


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