AI Summary
5 min readThe Most Overlooked Part of Hiring
At Ramsey Solutions, a company of over a thousand people, new hires don't start by finding their desk. They start by meeting the president of the company on day one. "How cool to be able to tell your family and friends when they get home, 'Guess who I met today?'" says Aisha, who leads onboarding at Ramsey. That meeting isn't ceremonial—Daniel Ramsey knows something about each person in the room and takes time to talk to them individually. It's the first signal that onboarding at this company is a deliberate, multi-layered process, not a stack of paperwork and a handshake.
The First 48 Hours: Culture Before Tasks
The new hires' first two days contain almost no job-specific training. Instead, they attend the company-wide staff meeting and sit in the front row, hearing updates, celebrations, and milestone anniversaries for employees with 5, 10, and 15 years of tenure. They tour the entire campus—not just meeting rooms, but where the refrigerators are, how to warm up food, which entrance visitors use versus team members. They watch documentaries about the company's humble beginnings and how the founder was told he wouldn't succeed but "never gave up."
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What you'll learn
- 1 (00:04) **The Real Problem Isn't Hiring, It's Onboarding** - Business owners often blame turnover and poor performance on bad hires, but the actual issue may be failing to train new employees properly from day one.
- 2 (00:59) **Pre-Day One Preparation** - Aisha, the onboarding lead, explains what new hires experience before their first day to build excitement and reduce anxiety.
- 3 (01:35) **Why the President Meets New Hires on Day One** - Daniel Ramsey, the company president, personally greets each new hire to set the cultural tone from the top.
- 4 (02:08) **New Hires Attend Staff Meeting** - All new team members sit in the front row at the weekly all-staff meeting to see how the company communicates and celebrates.
- 5 (02:59) **The Campus Tour and Company Origin Story** - New hires get a full tour of the campus, including practical locations, and watch a documentary about the company's founding.
- 6 (04:01) **"Unlearn Everything to Win at Ramsey"** - A senior leader tells new hires that the outside business world works differently, and they need to adopt a new mindset.
- 7 (04:56) **Learning from Long-Tenure Leaders** - New hires get to hear from a senior leader with 12 years of experience, including both highs and lows, and ask real questions.
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Show Notes
🎯 Not sure what to do next in your business? Let’s figure it out together. Book a free 30-minute consult call with the EntreLeadership® Team.
A great onboarding process doesn't happen by accident.
In this episode, you'll get a behind-the-scenes look at how Ramsey onboards new team members and how you can apply the same principles to build a stronger team.
Next Steps:
· 🎥 Watch our video Guarantee You’ll Never Make a Bad Hire Again.
· 📝 Learn how to create an onboarding plan your new team members will love.
· 📞 Have a question for the show? Call 844-944-1070 or send us a message.
· 📚 Order Dave’s most recent EntreLeadership book, Build a Business You Love.
· 📧 Get EntreLeadership’s free weekly newsletter: expert advice and practical tips from the same playbook we used to build Ramsey Solutions into a $300 million company.
· 🌎 Attend our world-class leadership conference, EntreLeadership Summit.
· 📝 Stop guessing. Get a plan built for your business and someone who holds you to it. Find out which coaching option is right for you.
· 📈 Take a deep dive into the EntreLeadership System™ at our Master Series event, where our Executive Team shares the exact strategies behind our growth so you can run your business the same way.
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