The Clark Howard Podcast
The Clark Howard Podcast

09.14.26 Home Security Cams / StubHub’s Ticket To A Reckoning

September 14, 2026

AI Summary

5 min read

“StubHub reduced their amount of customer service as a business decision so that people would give up.” That line, from the Wall Street Journal’s investigation, is the centerpiece of this episode’s most urgent warning. Clark Howard, a consumer advocate with 39 years in the game, uses it to explain why a platform he once recommended for second-hand tickets has become a cautionary tale. The episode also covers a more positive use of surveillance technology: cheap home security cameras as burglary deterrents, alongside listener questions on credit scores, Roth IRA workarounds, and business banking.

The StubHub Reckoning

The resale ticket market has always been risky. Counterfeit tickets, canceled events, and non-delivery have plagued buyers for decades. Clark’s standard advice was to use a trusted intermediary like StubHub, which offered a guarantee that promised a replacement or refund if something went wrong. That advice, he now says, appears to be broken.

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What you'll learn

  • 1 (01:04) **Show Opening & Mission** - Clark introduces the episode’s mission to empower listeners with better financial decisions.
  • 2 (01:39) **Home Security Cameras: The Good Side of Surveillance** - Clark argues that cheap home security cameras are a powerful, low-cost crime deterrent.
  • 3 (05:57) **Listener Question: Old GM Card & Credit Score** - Clark advises a listener on how to handle an unused 28-year-old credit card without damaging her credit score.
  • 4 (07:37) **Listener Question: Backdoor Roth IRA** - Clark explains the Backdoor Roth IRA strategy for high-income earners who no longer qualify for direct Roth contributions.
  • 5 (09:15) **Listener Tip: Amex Business Checking** - Clark highlights a listener’s tip about a fee-free, high-yield business checking account from American Express.
  • 6 (11:59) **Segment Transition & StubHub Tease** - Clark pivots from personal chit-chat to the day’s major consumer warning.
  • 7 (12:47) **StubHub’s Ticket to a Reckoning** - Clark delivers a scathing warning about StubHub, alleging the company has deliberately made it impossible for customers to get refunds.

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Guests on this episode

Clark Howard

Show Notes

Think you need an expensive, full-blown security system to protect your home? Think again. Clark shares how even a single inexpensive security camera can serve as a massive deterrent against burglars. While surveillance technology certainly has its privacy drawbacks, Clark breaks down the major safety benefits for homeowners.

Plus, long considered a reliable platform bringing legitimacy to ticket resale, StubHub is now facing intense backlash from customers stranded at major events like the World Cup. Clark discusses findings from a Wall Street Journal report detailing how the company reportedly gutted customer service, altered contact methods, and hid their legal address to dodge arbitration requests and frustrate customers seeking refunds. Hear Clark's take on this unbelievable situation and what it means for anyone buying resale tickets today.

Plus, Christa shares your #AskClark questions and Clark gives his take. All this and more on the September 14, 2026, episode of The Clark Howard Show. Submit your questions: Ask Clark.

  • Home Security Cams: Segment 1
  • Ask Clark: Segment 2
  • StubHub TROUBLE: Segment 3
  • Ask Clark: Segment 4

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